You are welcome to use Social Hub! We are fully aware of the importance of
personal information to you, and your trust is very important to us. We
will provide full protection for your personal information in accordance
with the requirements of laws and regulations and with reference to
industry best practices. In view of this, Shenzhen Tianzheng Technology
Limited. (hereinafter referred to as "Techsun") has formulated this
policy") to help you fully understand:
This policy applies to Social Hub products provided by Techsun. It is
provided to you by other third parties through the aforementioned web
pages or clients, mini programs or official accounts. For example, when
you use third-party applications (such as Social Hub plug-in market) or
services through Social Hub, or third-party services and products rely on
Social Hub products to provide services to you, this policy does not apply
to the information you provide to third parties.
Before using Social Hub products or services, please be sure to read and
understand this policy, especially the terms marked in bold/bold
underline. You should focus on reading and confirm that you fully
understand and agree to it before you start using it. If you have any
questions, comments or suggestions about the content of this policy, you
can contact us.
Part One Definition
1. [Techsun] Shenzhen Tianzheng Technology Limited. (registered address:
Room 1301, Building 1, ChangFuJinMao Building, South Side of Shihua
Road, Fubao Community, Fubao Street, Futian District, Shenzhen City,
Guangdong Province, China), and the single or collective name of related
companies established now or in the future.
2. [Affiliated Company] Affiliated company refers to the affiliated
company of Techsun service provider disclosed in Techsun Limited's
latest company annual report. For specific information, please visit the
following link ( https://www.techsun.com）.
3. [Social Hub] Social Hub refers to a website system developed by
Shenzhen Tianzheng Technology Limited. Techsun services provided by
integrating certain functions/services of Techsun as third party
services in Techsun Affiliates and/or other third party software and/or
4. [Personal Information] Personal information refers to various
information recorded electronically or in other ways that can identify a
specific natural person alone or in combination with other information
or reflect the activities of a specific natural person.
5. [Personal Sensitive Information] Sensitive personal information
refers to personal information including ID number, mobile phone number,
personal biometric information, bank account number, property
information, whereabouts, transaction information, and personal
information of children under 14 years of age (including).
6. [Deletion of personal information] The deletion of personal
information refers to the removal of personal information from the
systems involved in the realization of daily business functions, so that
it can be kept in a state where it cannot be retrieved or accessed.
7. Unless otherwise agreed, the definitions used in this policy have the
same meaning as those in the User Agreement.
1. How we collect and use your personal information;
3. How do we share, transfer and publicly disclose your personal
4. How do we protect your personal information;
5. How do you exercise your personal information rights;
6. How do we handle children's personal information;
7. How to transfer your personal information globally;
8. How to update this policy;
9. How to contact us.
1. How we collect and use your personal information
If you are a business, your customers need to understand how you, as
the data controller, process and collect their personal information.
When you use Social Hub, you need to obtain the customer's consent to
authorize Techsun and other third parties to use and access the
customer's personal information. In addition, if you are collecting
any sensitive personal information of your customers (including
information related to medical or health conditions, race or ethnic
origin, political opinions, religious or philosophical beliefs, union
membership or sexual orientation), it means that you know and You can
only authorize Techsun and other third parties to use and access these
sensitive personal information based on the clear and explicit consent
of the customer. When you use Social Hub, we need/may need to collect
and use your personal information including the following two types:
(1) In order to provide you with the basic functions of Social Hub,
you must authorize us to collect and use the necessary information. If
you refuse to provide the corresponding information, you will not be
able to use Social Hub normally;
(2) In order to provide you with additional functions of Social Hub,
you can choose to authorize us to collect and use information. If you
refuse to provide it, you will not be able to use the relevant
additional functions or achieve the functional effects we intend to
achieve, but it will not affect your normal use of the basic functions
of Social Hub.
You understand and agree:
In order to bring you a better product and service experience, we are
continuously working to improve our technology, and we may launch new
or optimized functions from time to time, and may need to collect and
use new personal information or change personal information Purpose or
method of use. In this regard, we will separately explain to you the
collection purpose, scope and use method of the corresponding
information by updating this policy, pop-up windows, page prompts,
etc., and provide you with a way to choose your consent, and collect
it after obtaining your consent ,use.
We collect the personal information you share with us, or the personal
information provided by customers during shopping or checkout; we use
this information to provide you with services so that you can provide
better services to your customers.
In order to ensure the normal operation of the website, to provide you
with a more relaxed visit experience, and to recommend you content
that may be of interest to you, we will store the name Cookie, Flash
Cookie, or provided by your browser or associated application on your
computer or mobile device Others usually contain identifiers, site
names, and some local storage of numbers and characters (collectively
called "Cookies"). With the help of cookies, websites can store your
preferences or product data in the shopping cart.
If your browser or browser additional services allow it, you can
modify your acceptance level of cookies or reject our cookies. But if
you do this, in some cases it may affect your safe access to our
website, and you will not be able to use some of the services we
(2) Web beacons and pixel tags
In addition to cookies, we also use other similar technologies such as
web beacons and pixel tags on our website. For example, the email we
send you may contain an address link that links to the content of our
website. If you click the link, we will track the click to help us
understand your product or service preferences so that we can
proactively improve customer service Experience. A web beacon is
usually a transparent image embedded in a website or email. With the
help of pixel tags in the email, we can know whether the email has
been opened. If you do not want your activities to be tracked in this
way, you can unsubscribe from our mailing list at any time.
3. How do we share, transfer and publicly disclose your personal
We will not share your personal information with companies,
organizations and individuals other than service providers, except in
the following cases:
1. Sharing when you actively choose: If you actively purchase goods
and services through Social Hub, we will share your order information
and necessary information related to the transaction with the
providers of related goods and services according to your choice to
achieve you the need to purchase goods or services from it, and prompt
it to complete the follow-up after-sales service. You can check the
information published in the business license of the relevant goods
and service providers on the main page of their business activities to
identify your transaction partner.
2. Sharing with explicit consent: After obtaining your explicit
consent, we will share your personal information with other parties.
For example, if we entrust a third party to provide you with products
or services, we will share the above information with the third party
after obtaining your consent. If you refuse to provide such
information, we will not be able to complete the relevant delivery
3. Sharing under legal circumstances: We may share your personal
information externally in accordance with laws and regulations, the
need for litigation dispute resolution, or the requirements of
administrative and judicial authorities in accordance with the law.
4. Sharing with affiliated companies: In order to facilitate our
provision of services to you based on the Social Hub account,
recommend information that may be of interest to you or protect the
personal and property safety of Social Hub affiliates or other users
or the public from infringement, with your consent, your personal
information may be shared with our affiliated companies. We will only
share necessary personal information and are bound by the purpose
information or the affiliated company changes the purpose of using and
processing personal information, we will again ask for your
authorization and consent.
5. Sharing with authorized partners: We will entrust authorized
partners to provide you with certain services or perform functions on
our behalf. Before entrusting, we will seek your consent by signing an
agreement. We will only do so for lawful and legitimate reasons.
Necessary, specific, and clear purpose to share your information,
authorized partners can only have access to the information necessary
for them to perform their duties, and can not use this information for
any other purpose.
Currently, our authorized partners include the following types:
(1) In order for merchants using our software to complete the services
you need, we will provide your order information, payment information,
delivery address and contact information to the merchant.
(2) Suppliers, service providers and other partners. We send
information to suppliers, service providers, and other partners that
support our business. These supports include providing technical
infrastructure services, analyzing how our services are used,
measuring the effectiveness of services, providing customer service,
payment convenience or conducting Academic research and investigation.
For companies, organizations and individuals with whom we share
personal information, we will sign strict data protection agreements
with them, requiring them to process personal information in
relevant confidentiality and security measures.
We will not transfer your personal information to any company,
organization or individual, except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit
consent, we will transfer your personal information to other parties.
2. In the event of a merger, acquisition or bankruptcy liquidation of
service providers, or other situations involving mergers, acquisitions
or bankruptcy liquidation, if the transfer of personal information is
involved, we will require new companies and organizations that hold
your personal information to continue to receive Restricted by this
policy, otherwise we will require the company, organization and
individual to seek authorization and consent from you again.
(3) Public disclosure
We will only publicly disclose your personal information under the
1. With your explicit consent or based on your active choice, we may
publicly disclose your personal information;
2. If we determine that you have violated laws and regulations or
seriously violated Techsun-related agreement rules, or to protect the
personal and property safety of Techsun and its affiliate users or the
public from infringement, we may follow laws and regulations or
Techsun related agreement rules disclose personal information about
you with your consent through SMS notifications or pop-up windows,
including related violations and the measures Techsun has taken
against you. For example, if you sell fake products and seriously
violate the You Like rules, we may publicly disclose your store's main
information and punishment.
(4) Exceptions for obtaining prior authorization and consent when
sharing, transferring, and publicly disclosing personal information
In the following situations, sharing, transferring, and publicly
disclosing your personal information does not require your prior
1. Provided in accordance with laws and regulations or the
requirements of competent authorities such as administrative, judicial
and state departments;
2. In order to protect your or other individuals' life, property and
other major legal rights and interests, but it is difficult to obtain
3. Your personal information disclosed to the public by yourself;
4. Collect personal information from legally publicly disclosed
information, such as legal news reports, government information
disclosure and other channels.
According to laws and regulations, sharing and transferring personal
information that has been de-identified, and ensuring that the data
recipient cannot restore and re-identify the subject of personal
information does not belong to the external sharing, transfer, and
public disclosure of personal information. Storage and processing will
not need to notify you separately and obtain your consent.
4. How do we protect your personal information
(1) To protect your information security, we strive to adopt various
security protection measures that meet industry standards, including
establishing reasonable systems and regulations, and implementing
appropriate security technologies to prevent your personal information
from being accessed and disclosed without authorization. Disclosure,
use, modification, damage or loss.
We will use trusted protection mechanisms to prevent malicious attacks
on data, such as using SSL encryption protection technology when
exchanging data (such as credit card information) between your browser
and "services", and provide https secure browsing for the website
itself in order to protect the safety of your data during
transmission. Use encryption technology to encrypt and store personal
information to ensure data confidentiality. When using personal
information, such as order query and display, we will use a variety of
desensitization technologies to enhance the security of personal
information in use. You need to know that there is no absolutely
secure method of Internet transmission or electronic storage.
Therefore, we cannot guarantee the absolute security of your personal
(2) We will take reasonable and feasible measures and try our best to
avoid collecting irrelevant personal information. We will only retain
your personal information for the period required to achieve the
purpose stated in the policy, unless there are mandatory retention
requirements by law, such as the "People’s Republic of China
E-Commerce Law" requiring product and service information and
transaction information to be kept for a period of time since the
transaction no less than three years from the date of completion. Our
criteria for judging the aforementioned deadlines include:
1. Complete the transaction purpose related to you, maintain the
corresponding transaction and business records, and respond to your
possible inquiries or complaints;
2. Guarantee the safety and quality of the services we provide you;
3. Do you agree to a longer retention period;
4. Whether there are other special agreements for the retention
After your personal information exceeds the retention period, we will
delete your personal information or make it anonymized in accordance
with the requirements of applicable laws.
(3) Please use a complex password to help us ensure the security of
your account. We will do our best to ensure the security of any
information you send to us. If our physical, technical or management
protection facilities are damaged, resulting in unauthorized access,
public disclosure, tampering or destruction of information, resulting
in damage to your legal rights, we will bear the corresponding legal
(4) After a personal information security incident unfortunately
occurs, we will inform you in accordance with the requirements of laws
and regulations: the basic situation and possible impact of the
security incident, the disposal measures we have taken or will take,
and you can independently prevent and reduce risks Suggestions,
remedies for you, etc. We will inform you of the incident-related
situation by email, letter, telephone, push notification, etc. If it
is difficult to inform the subject of personal information one by one,
we will adopt a reasonable and effective way to publish an
At the same time, we will also report the handling of personal
information security incidents in accordance with the requirements of
local regulatory authorities.
5. How do you exercise your personal information rights
Techsun understands your rights to your personal information, and
takes reasonable steps to allow you to access, correct, modify, delete
and transmit personal information or restrict the use of personal
information. If you are a merchant or user, you can directly update
various types of personal information, such as payment information or
contact information, in your account settings. If you cannot change
your personal information in your account settings, or if you have
concerns about the data collected when visiting the Social Hub website
or using the service, please contact us to make the necessary changes.
Please note that if you send us a request related to your personal
information, we must ensure that it is you before responding.
For this reason, we may request to view documents that can verify your
identity, and we will discard them after verification
If you wish to appoint an authorized agent to exercise your rights on
your behalf, please email us at the email address provided. If you
send us an e-mail from another e-mail address, we will not be able to
determine whether the request is from you, and therefore will not be
able to accommodate your request. In your email, please include the
name and email address of your authorized agent.
If you are a customer of a merchant and want to exercise these rights,
please contact the corresponding merchant directly. We will act as a
processor on behalf of the merchant and can only communicate your
request to them and let them respond. Please remember that if you
delete your personal information or restrict the use of your personal
information, the service may not function properly.
6. How do we handle children's personal information
The children referred to in this policy refer to individuals under the
age of 14. Without the consent of their parents or guardians, children
are not allowed to create their own user accounts. If you are a minor,
it is recommended that you ask your parents or guardians to read this
information with the consent of your parents or guardians.
In the case of collecting personal information of minors by using our
products or services with the consent of their parents or guardians,
we will only use, share, or transfer them when permitted by laws and
regulations, with the explicit consent of the parents or guardians, or
necessary to protect minors or disclose this information. If we find
that we have collected children’s personal information without prior
verifiable parental consent, we will try to delete the relevant data
as soon as possible.
7. How to transfer your personal information globally
All data of Social Hub Chinese users is currently stored in mainland
China. In the future, we will set up several overseas regional data
center on cloud to store our overseas user data due to the regional
8. How to update this policy
Without your explicit consent, we will not restrict your rights in
For major changes, we will also provide more noticeable notifications
(including we will notify you by way of publicity in the You Like Rule
Center and even provide you with pop-up prompts).
The major changes referred to in this policy include but are not
1. Our service model has undergone major changes. Such as the purpose
of processing personal information, the type of personal information
processed, the way of using personal information, etc.;
2. Significant changes have taken place in our control rights. Such as
changes in the information controller caused by mergers and
3. The main objects of personal information sharing, transfer or
public disclosure have changed;
4. Your right to participate in the processing of personal information
and how to exercise it has undergone major changes;
5. Our responsible department, contact information and complaint
channels for handling personal information security have changed;
6. The personal information security impact assessment report shows
that there is a high risk.
9. How to contact us
We have established a personal information protection department. If
you have any questions, comments or suggestions about the content of
this policy, or find that your personal information may be leaked or
you feel that you need to withdraw, correct, or delete your personal
information authorization, you can send an email to
SocialHub@Techsun.com contact us, we will respond to your request
within 15 days. You can also mail your complaint or report materials
to us. Our mailing address is: Room 1301, Building 1, ChangFuJinMao
Building, South Side of Shihua Road, Fubao Community, Fubao Street,
Futian District, Shenzhen City, Guangdong Province, China.
If you are not satisfied with our response, especially if you believe
that our personal information processing has harmed your legal rights
and interests, you can also seek a solution through litigation in a
court with jurisdiction in the defendant's domicile.